1. Scope
This policy covers paid software services and deposits sold by Coders Hub. Website browsing is free. Project-specific contracts override this page if they conflict.
2. Eligibility & timeframe
- Unused prepaid packages (if offered): refund requests within 14 days of payment, before work starts.
- Milestone deposits: generally non-refundable once the corresponding milestone work has begun, except where we cancel or fail to deliver as agreed.
- Request refunds promptly with your invoice/reference and reason.
3. How to request
Email support@codershub.org with subject “Refund request”, including your name, payment date, amount, and project name. We aim to respond within 5 business days.
4. Non-refundable items
- Third-party fees (domains, hosting, app store fees, paid APIs) paid on your behalf.
- Completed milestones accepted in writing or by production use.
- Custom research, design explorations, or code already delivered for a paid phase.
5. Custom-work exceptions
Custom software is made to order. If we cannot complete agreed work due to our fault, you may receive a pro-rata refund for undelivered paid work. Changes in your requirements may require a change order rather than a refund.
6. Contact
Coders Hub — Baghdad, Iraq — contact support@codershub.org. support@codershub.org.